Thank you for shopping with us. To clarify the rights and responsibilities of both parties, standardize order cancellation and after-sales handling, and improve processing efficiency, all orders, returns, refunds, replacements, reshipments, missing-part claims, shipping issue claims, and warranty requests are subject to this Policy. By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Policy.
1. General Principles
All cancellation, return, refund, replacement, reshipment, missing-part, and other after-sales claims are subject to our review and final approval.
For standard non-custom orders, we offer the following simple return guarantee:
- Requests within 30 calendar days of delivery
- Items unused, uninstalled, and in original packaging
- Contact official@hushwinghome.com for a Return Authorization (RA) before shipping
- Return shipping costs are the customer's responsibility
No restocking or handling fees for eligible standard returns
- 100% refund within 5–7 business days after inspection
Note: Custom-made, made-to-order, and final sale items are not eligible for return unless defective.
2. Definitions
Non-Quality-Related Cancellation includes change of mind, dislike, or ordering by mistake. Quality Issue includes shipping damage, functional defect, wrong item, missing parts, or clear mismatch with the ordered specification. Shipping Protection is an optional checkout service for transit damage, loss, or theft. Warranty is generally 2-Year from the delivery date unless otherwise stated.
3. Order Cancellation Policy
- Within 24 hours: no cancellation fee when accepted before shipment
- Within 48 hours before shipping: may incur 10% of the order amount
- After 48 hours but before shipment: may incur 20% of the order amount
- After shipment: cannot cancel in transit; receive the package and use the 30-day return process
5. Requirements for After-Sales Requests
All return, refund, replacement, reshipment, missing-part, damage, and cancellation requests must be submitted to us first and must receive our written authorization before any further action is taken.
Order number
Description of the issue
Clear photos of the product
Clear photos of the issue
Photos of the outer packaging
Photos of shipping labels and carton labels
Flat-lay photos of included parts where relevant
Videos of unboxing or the problem where relevant
Any other supporting documents reasonably requested
6. Quality-Issue Handling
For damaged, wrong, missing, or defective products, contact us within 7 days from the delivery date. Remedies may include replacement parts, reshipment, replacement product, partial refund, or refund. A localized issue does not automatically entitle the customer to a full order refund.
7. Non-Quality-Related Returns and Refunds
- Return window: within 30 days of receipt
- 100% refund of the original product price when eligible
No restocking, handling, or administrative fees for eligible standard returns
Customer pays actual return shipping to the warehouse
8. Refund Without Return
Refund without return is a discretionary arrangement. This is not a customer entitlement. For standard orders without Shipping Protection, compensation without return is generally capped at 20% of the item's value unless otherwise agreed.
10. 2-Year Limited Warranty
Warranty period is 2-Year from the delivery date shown by the carrier record. A refund is not the default warranty remedy. After 2 years, free warranty service ends for normal wear and aging; paid parts support may still be offered.
13. Refund Timeline
- Approved Partial Refunds: 3–5 business days to original payment method or agreed channel
- Standard Returns & Full Refunds: 5–7 business days after warehouse inspection
- Insurance & Protection Claims: priority processing; often within 3 business days after approval
Important Note: A return or refund is not the first or sole remedy; we may provide parts, repair, or other solutions where appropriate.
Last updated: May 20, 2026